Frequently asked questions
How long does delivery take?
Delivery times vary by product and supplier. Many items are stocked in UK or EU warehouses, while some are made to order. Estimated lead times are shown on each product page and confirmed after purchase.
Do your fires require professional installation?
Some gas or built-in models may require professional installation. Bioethanol, electric and water vapour models typically require minimal setup. Please review the specifications on each product page before purchasing.
What fuel types do you offer?
Our collection includes bioethanol, gas, electric, water vapour and wood-burning designs. Each product page clearly states the required fuel type.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
What is your returns policy?
You may request a return within 14 days of delivery in line with UK consumer regulations. Some made-to-order or customised items may be excluded. Please see our Returns page for full details.